Refund Policy

Our Refund Policy

At Kulturehire, we are committed to providing high-quality learning experiences. We understand that sometimes a course or program may not meet your expectations. This refund policy outlines the terms and conditions for requesting refunds.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid courses and programs. If you're not satisfied with your purchase within 30 days of enrollment, you can request a full refund.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Request the refund within 30 days of your initial purchase
• Have completed less than 25% of the course content
• Provide a valid reason for the refund request
• Not have violated our terms of service

Non-Refundable Items

The following items are not eligible for refunds:

• Free courses and programs
• Courses completed more than 25%
• Certificates and credentials already issued
• Membership fees for premium features
• Courses purchased more than 30 days ago

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at team@kulturehire.com
2. Include your order number and account email
3. Provide a detailed reason for your refund request
4. Allow 3-5 business days for processing

Refund Processing

Once your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Partial Refunds

In certain circumstances, we may offer partial refunds for courses that have been partially completed. This is determined on a case-by-case basis and depends on the specific circumstances of your request.

Technical Issues

If you experience technical issues that prevent you from accessing or completing a course, please contact our technical support team first. We will work to resolve the issue before considering a refund.

Course Cancellations

If Kulturehire cancels a course or program, you will be entitled to a full refund regardless of the time elapsed since your purchase.

Dispute Resolution

If you disagree with our refund decision, you may contact us to discuss the matter further. We are committed to finding fair solutions for all parties involved.

Contact Information

For refund requests or questions about this policy, please contact us:

Email: team@kulturehire.com
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: We aim to respond to all refund requests within 24 hours